Customer service

You can place an order by following the following steps:

1. Browse our product range and select the desired products.
2. Click the "Add to basket" button.
3. Go to your shopping cart and click on "Checkout".
4. Fill in your details and choose a payment method.
5. Confirm your order.

We accept various payment methods, including:

• Bancontact
• Credit card (Visa, Mastercard)
• PayPal
• AfterPay

Yes, as long as your order has not been shipped, you can cancel it. Please take contact us to communicate your cancellation.

Once your order has been dispatched, you will receive a confirmation e-mail with a tracking number. You can track your order via the carrier's website.

Contact us immediately via customer service. Send us a photo of the damaged product and we will solve the problem as soon as possible.

Yes, you have the right to return items within 14 days of receipt. Please make sure the product is unopened and in original packaging.

After we have received and checked your returned item, you will receive the amount within 14 days back to the same payment method you used when making the purchase.

No, we are exclusively a webshop and have no physical shop. You can easily order all our products online.

• E-mail: service@sweetstartbaby.com
• Chat: Click on the chat button at the bottom right of our website.

Shipping costs depend on the weight of your order and the selected shipping method. For orders over €50, shipping costs are usually free.

Take as soon as possible contact us if you want to change your address details. We can update your details as long as your order has not yet been shipped.